In the age of AI, success isn’t about replacing humans. It’s about upgrading how we work together.
In the early days of the internet, businesses scrambled to get online. Then came mobile, and everyone rushed to go digital.
Now we are entering a new era, where the line between human work and machine support is blurring faster than most leaders can keep up with.
A day does not go by when I’m having a conversation with a colleague about this.
This shift is not just technological. It is organizational. It is cultural.
And at the heart of this transformation is a new metric that may soon rival headcount, revenue per employee, or even productivity per hour.
That metric is your Human-Agent Ratio.